CUSTOMER SERVICE Essay Example | Topics and Well Written Essays - 1000 words

CUSTOMER SERVICE - Essay Example In addition, if the language used in the query or reply is not courteous and polite, the customer is most likely not to reply back. Directly addressing customers or Phone call follow-ups: This type of follow-up has mixed results. Either they will be annoying for the customers making their responses the same annoyed ones or planning to get rid of the person or honest opinion will be given. Usually this is entirely dependent upon the person calling or talking to the customer. If they are polite, friendly and precise, the customer is more likely to give an honest opinion rather than just wanting to get rid of the question being asked. The call centre is outsourcing its services to various small companies. Their aim is to expand their services to larger outlets. For the time being, their focus is providing the best possible services to the customers. These services are prompt and accurate. For this purpose, they train every employee in the specified product information they are servicing before letting them work in the call centre (Kotler et al., 2009). This training enables them to be precise and helpful to the customer as much as they can. They also focus on hiring people with a pleasant personality, clear accents and voices so that the customer does not feel offended talking to them. Professionalism is highly encouraged here in all aspects whether it is answering queries or helping a difficult customer out. Rewards are also given to employees who offer the best support for the month. Employee input for improvement in service is also taken under consideration. The local mart also has a high value of customer service. It is a family run business and slowly they are expanding due to their high service quality, word of mouth and repeat customers. Their policies include always putting the customer first. Any sign of discomfort or dissatisfaction is